Général
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Three Ships is a natural skincare brand working to turn our high standards into the industry standard. With simply transformative, pristinely clean formulas backed by clinical results and radical transparency, you know exactly what’s going on your skin — and you know that it’s the best.
Uncensorship. Leadership. Partnership.
That’s what you’ll find with us.
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There is actually no legal standard when it comes to ‘natural’ skincare. So we’ve decided to set our own.
At Three Ships, our definition of natural is simple: every product must be made entirely of ingredients sourced from nature—plants, minerals, or microbes. Even the ingredients of our ingredients must be fully naturally derived.
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At Three Ships, we’re working to make ‘natural’ mean something. What are we doing differently?
When we say natural, we mean it. We only use plant-derived or mineral-based ingredients.
All of our ingredients have a full-time job. We hand-pick each of our actives based on their clinically-proven results.
We go the extra mile to vet our ingredients—even the ingredients of our ingredients—through rigorous research and documentation.
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Nous n'avons jamais testé sur les animaux et ne le ferons jamais ! Nous obtenons également une déclaration de non-cruauté de tous nos fournisseurs d'ingrédients.
Three Ships est certifié sans cruauté par le programme Leaping Bunny.
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Three Ships is available in stores across Canada and the US such as Whole Foods, The Detox Market, Credo Beauty, Hudson’s Bay, Chapters Indigo, and many more.
To find the closest retailer location near you, search you postal or zip code in our store locator: CLICK HERE
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Nos produits sont fièrement fabriqués au Canada à l'exception de nos masques pour les yeux qui sont fabriqués en Corée du Sud !
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You can choose two free minis on orders over $75 before tax. Once you hit the threshold, simply click on the two minis that you would like to be included in your order before heading to checkout.
Please note only one of each sample or gift chosen will be included in each order.
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You can always create a ticket through our chat for any product inquiries, order issues, or Three Ships questions. Please read through our FAQs first before sending our team a ticket!
For any email inquiries sent to our team, please allow 1-2 business days for our team to respond. Please only submit one inquiry! Our Skin Concierge team is very small and we want to get back to you as soon as we can!
Expédition et livraison
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Les commandes canadiennes payées seront expédiées sous 3 à 5 jours ouvrables. La livraison, assurée par notre transporteur, prendra ensuite environ 1 à 7 jours. *Veuillez noter : les commandes à destination d’une boîte postale ou d’une région éloignée seront expédiées par Postes Canada. En cas de grève ou de perturbation, nous interromprons les expéditions par Postes Canada et aviserons immédiatement nos clients.
Les kits d'essai sont expédiés par courrier et peuvent donc mettre jusqu'à 3 semaines pour arriver.
Les commandes passées aux États-Unis seront expédiées sous 3 jours ouvrables. La livraison, assurée par notre transporteur, prendra ensuite environ 1 à 5 jours.
Veuillez noter que toutes les commandes passées le vendredi après 13h HNE seront traitées le lundi suivant.
Avertissement : Pendant et juste après les périodes promotionnelles, nos délais de livraison sont de 3 à 7 jours ouvrables. Nous sommes une petite équipe et nous vous remercions de votre patience !
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Oui, pour toutes les commandes en provenance du Canada et des États-Unis, nous vous fournirons un numéro de suivi.
Les commandes de trousses d'essai canadiennes sont expédiées par la poste (lettre standard) et ne comportent pas de suivi. Une fois préparées, ces commandes peuvent prendre de 10 à 15 jours ouvrables pour arriver.
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Unfortunately, we currently only ship to Canada and the USA from our website. However, you can check out our friends at The Detox Market to shop all your favourite Three Ships products since they ship internationally! CLICK HERE
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Les commandes canadiennes seront expédiées depuis notre entrepôt situé à Brampton, en Ontario.
Les commandes américaines seront expédiées depuis notre entrepôt partenaire à Chicago, IL.
Des produits
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Lorsqu'un article est en rupture de stock, une invite « M'avertir lorsque le produit est disponible » s'affiche sur la page du produit, là où se trouve habituellement le bouton Ajouter au panier. Saisissez votre adresse e-mail et vous recevrez une notification lorsque le produit sera de nouveau disponible.
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All Three Ships products have a shelf life of 24-36 months from the date of manufacturing. Look for the jar symbol on your product packaging to know exactly how long it will be good for after opening.
Most of our products will be safe to use for 6-12 months with the exception of our eye masks which have an expiry of 3 months after opening. We recommend writing the date you opened the product on the jar or bottle to keep track!
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Since our products are made with 100% natural oils and ingredients, keep all products at room temperature and away from direct sunlight. Keeping products in the fridge can provide a cooling and refreshing sensation to your application (especially with our Eye Masks!), however, it will not extend their shelf life.
We also recommend ensuring that all products are kept away from children and infants.
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Step 1. Cleansing Oil (in the PM only to remove makeup and sunscreen)
Step 2. Cleanser
Step 3. Toner
Step 4. Water-based Serum
Step 5. Eye Cream
Step 6. Moisturizer
Step 7. Oil-based Serum
Step 8. Sunscreen (in the AM only)
You can also check out our Layering Guide blog post here.
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Nos produits n'ont pas été testés pour une utilisation sur les bébés, nous ne les recommandons donc pas pour les nourrissons. Consultez un pédiatre pour connaître les options de soins pour bébé adaptées.
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We always recommend a gentle, minimal routine approach for pre-teens building their first skincare regimen! A cleanser, moisturizer, and SPF is the perfect routine to get started.
Start by choosing a cleanser: Purify for normal skin, Harmony for sensitive skin, and Refresh for oily and acne-prone skin types. Round out the routine with Radiance for a healthy, moisturized glow!
We don’t have an SPF (yet!), but check out one of our retailers for other clean beauty options.
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We would recommend Boost, Radiance, and Firm Believer for those with mature skin. Feel free to take our Skin Quiz or reach out to our Skin Concierge, or book a Navigate Natural Consultation if you want more personalized recommendations.
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To find specific products for your skin type, you can either shop by skin type under our shop section, or check out our skin quiz on our website or book a Navigate Natural Consultation. If you still have questions, send us a message to hello@threeshipsbeauty.com so we can help you find your perfect routine!
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En moyenne, nos sérums durent 2 à 6 mois, les crèmes environ 2 à 3 mois et les nettoyants 3 à 4 mois. Nos minis durent généralement 2 semaines avec une utilisation quotidienne. Naturellement, ces estimations peuvent varier en fonction de votre dosage quotidien !
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Le pH de nos produits varie entre 4,5 et 7,0. Si vous souhaitez connaître le pH d'un produit spécifique, veuillez nous envoyer un e-mail à hello@threeshipsbeauty.com !
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Our cream jars are filled precisely to the weight listed on the packaging. To ensure that the product doesn't overflow when closed, the jars must have a small amount of headspace for the pump to be screwed in! Once you start to pump, the mechanism will push the cream up towards the dispenser.
Retours et remboursements
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Unopened items that you no longer are in need of can be returned to us within 30 days of your order date. Please reach out to our Skin Concierge at hello@threeshipsbeauty.com and we can get this sorted for you right away! We will provide a shipping label for you to do the return. Once we receive the products, a refund will be processed right away.
Please note: Trial Kits , holiday, and limited edition kits are final sale.
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We are so sorry to hear you’ve received your order damaged. Please send our Skin Concierge an email at hello@threeshipsbeauty.com including a photo of the damaged item within 30 days of receiving your order. As soon as we receive your email, we’ll let you know how we can make things right for you!
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We are so sorry to hear something is wrong with the item you ordered. Please contact our Skin Concierge at hello@threeshipsbeauty.com and include the following information:
- Order Number
- Product Name
- Details of the issue
- Images that support the issue
Once we receive your message, we will be in touch with you to provide instructions on how to fix the issue or how we can make things right for you!
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Nous comprenons que la peau de chacun est différente et que tous les produits ne résoudront pas vos problèmes de peau ! Envoyez un e-mail à notre concierge de la peau à hello@threeshipsbeauty.com dans les 30 jours suivant la date de votre commande afin que nous puissions régler ce problème pour vous !
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Holiday Kits and Limited Edition items are final sale!
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We are so sorry to hear that an item was missing from your order! Please contact our Skin Concierge at hello@threeshipsbeauty.com and include the following information:
- Order Number
- Missing Product Name
- Images of the packing slip, packaging, and total items received in the order
Once we receive your message, we will be in touch with you to provide instructions on how to fix the issue or how we can make things right for you!
Ingrédients
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Yes! All of our products meet the highest quality in avoiding certain additives. Our reasons to not include these ingredients range from not being suitable for those with sensitive skin to not safe for infants. While our products aren’t made for babies, we want new moms to feel comfortable with buying our products.
The skincare industry has come a long way; there are so many innovative ingredients and substances that are naturally derived that we use in place of parabens, sulfates, phthalates and synthetic fragrance.
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All of our products are free from synthetic fragrances however, we use very limited amounts of essential oils in our products.
Since all of our ingredients are 100% natural, the raw formula can often smell unpleasant. By using less than 0.8% concentrations of essential oils, we are able to create an enjoyable skincare experience without any effects on your skin.
Please reach out to our Skin Concierge if you have a specific question on our use of essential oils.
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All of our products, with the exception of Superfruit containing Barley Extract, are formulated without gluten-containing ingredients! However, they are produced on lines where gluten-containing products are also handled. As a result, we're unable to guarantee that our products are 100% gluten-free.
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Non, un certain nombre de nos produits sont fabriqués à partir de soja. Si vous êtes allergique au soja, nous vous recommandons de ne pas utiliser nos produits, car nous ne pouvons pas garantir qu'un produit soit 100 % sans soja.
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Unfortunately, we are not able to guarantee that any Three Ships Product is 100% nut free.
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At the moment, we do not have any products that contain SPF.
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Traditional retinol is a Vitamin A derivative whereas, bio-retinols are plant chemicals that are not Vitamin A derivatives, but works in a similar mechanism and have the same benefits to the skin cells as a traditional retinol would. Due to bio-retinols being plant derived, it is not nearly as harsh on the skin as regular retinol!
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None of our ingredients are derived from animals or animal by products so they are vegan friendly!
Vérifier
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Le cumul des remises n'est pas actif sur notre site Web, un seul code de remise sera donc accepté par achat ! Cela inclut les codes de récompense car ils ne sont pas cumulables.
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There could be a few reasons your discount code isn't working:
- Double check spelling and capitalization
- Discount codes do not apply to products that are already discounted
- Discount codes do not apply to bundles or kits
- Discount codes cannot be used during promotional periods
- Discount codes can only be used once per customer
If you still have questions about your discount code, please send us a screenshot of your cart and code to hello@threeshipsbeauty.com and our Skin Concierge can assist you!
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Les codes de réduction sont ajoutés et calculés au moment du paiement. Une fois que vous avez effectué le paiement à partir de votre panier, saisissez votre code de réduction dans la case intitulée « Code de réduction ou carte-cadeau » et cliquez sur « Appliquer ».
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Non, malheureusement, nos codes de réduction ne sont valables qu'une seule fois par client et sont désactivés après la passation de votre commande contenant le code.
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Please note that minis and gifts must reach the threshold after discounts and before taxes. Minis must also be added to your cart for them to be included in the order! Unfortunately we cannot honour missing gifts or minis that are not in the order invoice.
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Nous ne pouvons pas garantir les annulations en fonction de l'état d'avancement de votre commande dans le processus d'exécution, cependant, vous pouvez toujours soumettre une demande d'annulation sur notre page Contactez-nous !
Récompenses et références
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There are two ways you can redeem your points on the Three Ships website!
First, when you are logged into your account and placing an order, you can redeem your points right from the checkout page.
If you want to browse our rewards first before placing your order, you can login to your account and visit the Rewards page. From here, you can see your points balance and which rewards you are eligible for, as well as your redemption history! When you redeem for a reward on this page, you will receive a code to enter in the discount box at checkout. If you lose this code, a copy will also be emailed to you!
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Les récompenses Three Ships sont valables sur toutes les commandes non soldées. Si un code de réduction est déjà appliqué ou si la commande ne contient qu'un seul produit déjà soldé (comme les lots et les kits), aucun code de récompense ne peut être utilisé.
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Three Ships points will only expire if your account has not been active for more than 1 year.
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If your birthday was entered on your account more than 30 days before the day of, you will receive your points on your birthday!
If you enter your birthday within 30 days of the date, your reward will be delayed by up to 30 days.
Any entry after your birthday, you will receive your reward the following year.
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Vous pouvez écrire des avis directement sur la page du produit sur notre site Web ! Afin de recevoir votre récompense en points, assurez-vous d'être connecté à votre compte avant d'écrire l'avis.
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Merci d'avoir partagé 3S avec vos amis et votre famille ! Les amis et la famille que vous parrainez recevront 15 $ de réduction sur leur première commande de plus de 60 $ et vous recevrez 300 points une fois leur achat terminé.
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Natural Enthusiasts and Natural Leaders are both eligible to be a part of the Pre-Production Sample group, you will be sent an email prompting you to fill out a google form which will act as your registration to our PPS group. Please note: Not everyone will be contacted to be a part of the PPS group for each product launch as there is a limited number of samples available!
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If you accidentally redeemed your points for a reward, please email us at hello@threeshipsbeauty.com so we can help return those to your account!
If you have already used the reward in an order that you wish to return, your reward will be returned to your account in the form of points. For example, if you redeem 100 points for $5 off and return your order, the $5 reward will be returned as 100 points back to your account and the rest will be returned to your original payment method.
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Les points pour les achats seront attribués dès que votre commande sera traitée et expédiée ! Cela garantit que si des annulations ou des modifications doivent être apportées à votre commande, les points seront reflétés en conséquence.
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Unfortunately, no. All purchases must be made on the Three Ships Beauty website in order to receive points.
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Unfortunately the tier rewards are exclusive to their respective tier and the code will no longer be eligible when you reach the next tier.
We understand that sometimes some customers can skip a tier depending on their order value! In this case, please reach out to us at hello@threeshipsbeauty.com so we can help you with your reward.
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Congratulations on reaching a new tier! Once you receive your Tier Entry reward code by email, please fill your cart with the items you wish to purchase. Once you are ready, you can then add the code in the discount box at checkout for $25 off your order!
Please note that this tier reward cannot be used on bundles and kits as they are already discounted, or any other discount codes or rewards codes since they cannot be stacked in one order.
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Congratulations on reaching our highest tier! Once you receive your Tier Entry reward code by email, please add Dew Drops to your cart during your next order. After it has been added to your cart, you can use the code in the discount box at checkout which will make the item free!
Please note that the tier rewards cannot be stacked with any other discount codes, including rewards codes.
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This error message shows when our system detects a self-referral. For example, if you've already signed up for an account under the email test1@gmail.com, but visit the page again and attempt to claim another reward using another email address test2@gmail.com, we will block the referral since it's considered a self-referral and an abuse of the referral rewards program. Our app also tracks the IP addresses of customers to reinforce this. So if the customer sent the referral to someone who is in the same location and/or is using the same network, this would be flagged as a self-referral because the referrer and the referee would most likely have the same IP address.
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Si vous retournez un article pour un remboursement, vos points pour le(s) article(s) spécifique(s) seront automatiquement supprimés comme si le(s) produit(s) n'avaient jamais été commandés.
Abonnements
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Subscriptions are the easiest way for you to have your favourite products delivered regularly on your preferred schedule! We’ll automatically send your selected items at the frequency you choose when you first order. Plus, when you choose to subscribe to your favourite products, you can get them at a discount!
You’re always in control of your subscription. You can adjust your delivery frequency, next order date, or quantity anytime through 'My Subscription' in your account portal. Modifications can be made up until the next shipment date, and you can cancel anytime.
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Once you've created a subscription, managing it is simple! In the ‘My Subscription’ section of your account, you can easily change your next order date, skip an order, adjust your delivery frequency, or cancel a subscribed product under ‘Manage Subscription’. Please allow up to 24 hours for any modifications or cancellations to take effect.
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Yes! In the ‘My Subscription’ section of your account, you can easily add products to your next order under the ‘Add Product’ option. You can also make changes to the items currently in your subscription by clicking on ‘Manage Product’ next to the item you wish to change. Here you can reschedule, update the frequency, skip, swap, update the quantity, or remove the product from your next order.
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Subscription items will continue to ship automatically until you choose to cancel. By placing this order, you authorize us to charge your card for future shipments according to the frequency and quantity you’ve selected. The total cost of each shipment may vary based on your chosen quantity and delivery schedule. To contact our Skin Concierge for help with your subscription order, please email hello@threeshipsbeauty.com.
Vous avez encore besoin d’aide ?
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If your question wasn't answered, create a ticket through our chat or call our voicemail +1 888-973-2385 and include as much information as you can into your inquiry. We will get back to all tickets within 1-2 business days.
Please note that our Skin Concierge team is small! We ask that you only submit one inquiry so we can help you faster! Phone calls are not answered right away so please leave us a message and if possible, include your email address so we can provide you with all the information pertaining to your question in writing.