Frequently Asked Questions

General

Three Ships is based around tales of adventurers going to great lengths to find the mystical Fountain of Youth. Some legends even suggest that it was discovered by a very small fleet of just three ships. While we know this to be a myth, great discoveries can still be made with limited resources. We embrace this less is more mindset and use this philosophy to chart our course as a company. We believe you don't need a long list of unnecessary ingredients in your skincare products, and you don't need a 12 step skincare routine to achieve beautiful results.

In Canada, our products can be found at The Hudson's Bay, Chapters Indigo, Urban Outfitters, Well.ca, The Detox Market, and Holt Renfrew.
In the US, our products can be found at Credo Beauty, The Detox Market, Whole Foods in NorCal and Urban Outfitters online
You can also check for local retailers on our store locator: CLICK HERE

With a purchase of $90 or more, you can choose 2 free minis at checkout to be included with your order! If you are looking for small sizes to travel with, our Discovery Kit includes 4 of our best sellers! SHOP HERE

When an item is out of stock, there will be a prompt to Join the Waitlist on the product page. Enter in your email address and you will then receive a notification when the product has been restocked!

Step 1. Cleansing Oil (in the PM only to remove makeup and sunscreen)
Step 2. Cleanser
Step 3. Toner
Step 4. Water-based serum
Step 5. Eye Cream
Step 6. Moisturizer ( Use Radiance in the AM and Dream in the PM)
Step 7. Oil-based serum
Step 8. Sunscreen (in the AM only) You can also check out our downloadable set of instructions here

P.S. Scroll down on all our product pages for detailed instructions on when to use that specific product

Product

Yes! All of our products meet the highest quality in avoiding certain additives. Our reasons to not include these ingredients range from not being suitable for those with sensitive skin to not safe for infants. While our products aren’t made for babies, we want new moms to feel comfortable with buying our products.

The skincare industry has come a long way; there are so many innovative ingredients and substances are naturally derived, that we use in place of parabens, sulfates, synthetic fragrance and phthalates.

No, we do not and will never test on animals! We are certified cruelty-free by the Leaping Bunny Program.

Look for the jar symbol on your product packaging to know exactly how long it will be good for after opening. Most products will be safe to use for 6-12 months. You can use our free stickers to mark your opening date so it is easy to keep track of expiry!

Since our products are made with 100% natural oils and ingredients, keep all products at room temperature and away from direct sunlight. Ensure that all products are kept away from children as well.

At the moment, we do not have a product that contains SPF.

Radiance does not have an SPF, therefore, will not protect your skin from the sun. Make sure to follow up with an SPF!

Our products aren't tested for use on babies, so we don't recommend them for infants. Consult with a pediatrician for suitable baby care options.

We do! The top products for those with mature skin are Awake, Boost, Radiance, and Firm Believer.

We always recommend a gentle, minimal routine approach for pre-teens building their first skincare regimen! A cleanser, moisturizer, and SPF is the perfect routine to get started.

Start by choosing a cleanser: Purify for normal skin, Harmony for sensitive skin, and Refresh for oily and acne-prone skin types. Round out the routine with Radiance for a healthy, moisturized glow!

We don’t have an SPF (yet!), but check out one of our retailers for other clean beauty options.

To find specific products for your skin type, check out our skin quiz on our website. If you still have questions, send us a message to hello@threeshipsbeauty.com!

Traditional retinol is a vitamin A derivative whereas, bio-retinol is a plant chemical that is not a vitamin A derivative but works in a similar mechanism to the skin cells as traditional retinol would. Due to bio-retinol being plant derived, it is not nearly as harsh on the skin as regular retinol!

All of our products are free from synthetic fragrances however, we use very limited amounts of essential oils in our products!

Because all of our ingredients are 100% natural, it can often smell unpleasant. By using less than 0.8% concentrations of essential oils, we are able to create an enjoyable skincare experience without any effects on your skin.

Please reach out if you have a specific question on our use of essentials oils.

Unfortunately, we are not able to guarantee that any Three Ships Product is 100% nut free.

No, a number of our products are made from soy. If you have a soy allergy, we recommend that you do not use our products as we cannot guarantee any one product is 100% soy free.

All of our products, with the exception of Superfruit containing Barley Extract, are formulated without gluten-containing ingredients! However, they are produced on lines where gluten-containing products are also handled. As a result, we're unable to guarantee that our products are 100% gluten-free.

Our cream jars are filled precisely to the weight listed on the packaging. To ensure that the product doesn't overflow when closed, the jars must have a small amount of headspace for the pump to be screwed in! Once you start to pump, the mechanism will push the cream up towards the dispenser.

How to Use

If you are using small amounts of Detox on breakouts, you can leave it on overnight. If you're applying Detox on your whole face, we recommend washing Detox off after 10 minutes to avoid dry skin.

There are a few ways to incorporate all the creams into your routine! First, you can use Radiance in the day, Dream at night, and Firm Believer as a targeted neck treatment. You can also utilize each cream based on the amount of hydration your skin needs knowing that Radiance is the lightest-weight, Dream in the middle, and Firm Believer is the richest!

Shipping

Yes! We happily offer free shipping for orders over $65.

USA orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 1-5 days for delivery.
Canadian orders paid for will be fulfilled within 3-5 days. Our third party shipping company will then take 1-7 days for delivery.
Disclaimer: Due to supply chain delays, your product may take longer than usual to arrive.

Unfortunately, at the moment we only ship to Canada and the USA from our website. However, you can check out our friends at The Detox Market to shop all your favourite Three Ships products as they ship internationally! CLICK HERE

Yes, for all Canadian and USA orders we will provide you with a tracking number.

Sustainability

A small portion of our products uses plastic components, such as our pumps and droppers, which are not recyclable as of yet. To ensure our products are responsibly recycled, we have partnered with Pact, a nonprofit membership organization that collects hard-to-recycle beauty products.

You can find the Pact Bin closest to you by visiting the Pack Collective Bin Locations page: CLICK HERE

We ask all suppliers to disclose environmental policies and provide legal documentation confirming their ingredients are cruelty-free, vegan, and ethically sourced. Protecting workers' rights is of utmost importance, and our supplier code of conduct sets high standards for ensuring worker diversity, safety, and treatment.

Upcycled beauty reduces waste by sourcing parts of produce that would often contribute to food waste. We see value in discarded raw materials and strive to find methods of upcycling these ingredients for formulation.

Checkout

Discount stacking is not active on our website so just one discount code per purchase!

There could be a few reasons your discount code isn't working:
- Double check spelling and capitalization
- Discount codes do not apply to products that are already discounted
- Discount codes do not apply to bundles or kits

- Discount codes cannot be used during promotional periods

- Discount codes can only be used once per customer, including Review discount codes

If you still have questions about your discount code, send us a message to hello@threeshipsbeauty.com

Our Before and After gift cards are set up like a discount code and unfortunately are not stackable with other promotions on our website. Please note: free shipping will only be valid on the order total after the Before and After gift card is applied.

Discount codes are added and calculated at checkout. Please proceed to checkout from your cart to enter in your discount code.

No, unfortunately, our discount codes are only valid once per customer.

Your custom birthday discount code is valid for one month following your birthday!

Refunds

Send us a message with a photo of the item at hello@threeshipsbeauty.com and we will make things right for you!

Send us an email at hello@threeshipsbeauty.com so we can get this sorted for you!

Please reach out to hello@threeshipsbeauty.com and we can get this sorted for you right away! We will provide a shipping label for you to do the return, once we receive the products, a refund will be processed right away.

Rewards & Referrals

Three Ships rewards can be used on all non-discounted orders. If a discount code is already present for your order, a rewards redemption code cannot be used.

Three Ships points will only expire if your account has not been active for more than 1 year.

If your birthday was entered on your account more than 30 days before the day of, you will receive your points on your birthday!

If you enter your birthday within 30 days of the date, your reward will be delayed by up to 30 days.

Any entry after your birthday, you will receive your reward the following year.

You will receive a review request email 2 weeks after your order is marked Delivered. Once you submit a review through the email, you will receive 50 points to your account! Please note, customers can only earn this reward once per product.

Thanks for sharing 3S with friends and family! Your referred friends and family will receive $15 off their first order over $60 and you'll get 300 Points once their purchase is completed.

The Fleet and The Captain tiers are both eligible to be a part of the Pre-Production Sample group, you will be sent an email prompting you to fill out a google form which will act as your registration to our PPS group. Please note: Not everyone will be contacted to be a part of the PPS group for each product launch as there is a limited number of samples available!

If you accidentally redeemed your points for a reward, please email us at hello@threeshipsbeauty.com so we can help return those to your account!

If you have already used the reward in an order that you wish to return, your reward will be returned to your account in the form of points. For example, if you redeem 100 points for $5 off and return your order, the $5 reward will be returned as 100 points back to your account and the rest will be returned to your original payment method.

Someone from our team will review your application to ensure you’ve correctly reached The Captain (Tier 3). Once vetted, you will be accepted into our community and will receive an email from our team with a link to register your details (social handles, shipping address, etc.). Once completed, we will reach out to activate your custom affiliate discount code/link so you can start earning commission on all referred sales! Additionally, you’ll now have access to all of The Captain perks, including 1.5x points earned on all your orders, first access to product launches and campaigns, free exclusive merchandise and giveaways, and much more!

Yes! All points are awarded to your account immediately.

Unfortunately, no! All purchases must be made on the Three Ships Beauty website in order to receive points.

Unfortunately the tier rewards are exclusive to their respective tier and the code will no longer be eligible when you reach the next tier.

We understand that sometimes some customers can skip a tier depending on their order value! In this case, please reach out to us at hello@threeshipsbeauty.com so we can help you with your reward.

A discount code will be emailed to you when you enter into the new tier, this discount code will make the Discovery Kit free at checkout! Be sure to add the Discovery Kit to your cart BEFORE entering the discount.

A discount code will be emailed to you when you enter into the new tier, this discount code will make one item in your cart free! This item is set by Three Ships and will change on occasion! Be sure to add the item to your cart BEFORE checking out. The discount code will need to be entered at checkout in order to get the item for free.

Yes! If you are interested in being a part of the Three Ships Ambassador program where you earn a commission with your personal discount code, you will need to be in the top tier of the Reward program: The Captain tier.

There are two ways you can redeem your points on the Three Ships website!

First, when you are logged into your account and placing an order, you can redeem your points right from the checkout page.

If you want to browse our rewards first before placing your order, you can login to your account and visit the Rewards page. From here, you can see your points balance and which rewards you are eligible for, as well as your redemption history! When you redeem for a reward on this page, you will receive a code to enter in the discount box at checkout. If you lose this code, a copy will also be emailed to you!

This error message shows when our system detects a self-referral. For example, if you've already signed up for an account under the email test1@gmail.com, but visit the page again and attempt to claim another reward using another email address test2@gmail.com, we will block the referral since it's considered a self-referral and an abuse of the referral rewards program. Our app also tracks the IP addresses of customers to reinforce this. So if the customer sent the referral to someone who is in the same location and/or is using the same network, this would be flagged as a self-referral because the referrer and the referee would most likely have the same IP address.

Other

If your question wasn't answered, please drop us a line by contacting us at: hello@threeshipsbeauty.com or +1 888-973-2385.